Ideally, there aren’t huge surprises in these reviews. Even without major blind spots, there were a few takeaways that changed how I work with my team. The Giombetti review process validated that I remain calm under pressure, something I’ve always been proud of. What I learned, however, is that at times my calmness created doubt about whether I recognized situational urgency or would take necessary action. I also learned I wouldn’t lose credibility as a stoic leader if I occasionally expressed more direct and immediate feedback about things that can’t be tolerated.
We are all the masters of our intentions, but we can’t control how we’re perceived. Taking time to reflect on the gap between how we intend to show up and what others actually observe is important.
—Caleb Messer, Executive Chairman: GME Supply